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    IT Support

    Over the last couple of decades, technology, especially IT and computing technology, has become an increasingly crucial and integral part to businesses in general. This places pressure on you as a business owner to provide the right support and management for their IT.

    Not every business can afford to appoint a full-time dedicated in-house IT team. Especially if it means retraining existing employees or taking individuals off projects where their talents are better served to try and support the IT needs of the company.

    That’s why there has been a greater emphasis on outsourcing IT support. If you’ve always been on the fence about this or have not even considered it, in the following post we will discuss some of the benefits of outsourcing your business’s IT support.

    Cost Reduction

    We thought it was best we started with the biggest benefit of outsourcing IT support – the cost reduction with regards to staff. Generally, an IT Manager will tend to have an annual salary of somewhere around the R600 000 on average every year.

    Further to that though, you need to consider the costs of recruitment and allowing them to benefit from company employee benefits. On-going training courses are also required to keep them up to date with the most current skills and advances. Can you see how the costs can so easily spiral out of control?

    However, by outsourcing IT support and management, you pay a flat monthly rate for the services of a whole team of people.

    Enhance Existing In-House Capabilities

    Even if you do prefer an IT engineer on the payroll, there could be benefits to bolstering their experience and skills with an outsourced company. We understand that if you’ve already had an individual trained to manage your IT system, you may be reluctant to hand over the reins to someone else, especially someone from the outside.

    However, there is no reason why you can’t get the best of both worlds. Think about the consequences of not having a more experienced and larger team of specialists to help your single IT manager.

    What happens if more than one problem occurs at the same time and they are struggling to deal with both effectively? Or if they need to take their annual leave or a sick day? There is also the possibility that there will be an issue that comes along that they are not experienced enough or skilled enough to deal with.

    In all those scenarios, having help from an IT support company can improve the effectiveness of the in-house IT support you have rather than replacing it completely.

    Improved Productivity from Your Team

    Following along similar lines of reasoning to the above points, as we noted, there are times when businesses rather than hire a specialist team or company, prefer one of their own workers trained up to deal with the IT needs of the company. Usually as a way of saving money.

    Of course, they still have their own responsibilities for tasks directly related to the productivity of the business.

    As IT issues can be some of the most taxing and time-consuming, you could be wasting the talents of an individual. Therefore, it’s much better to hire a team who spend their working day dealing with IT support and management issues and don’t have other important distractions.

    It also means that the individual who normally deals in-house with your IT problems can be freed to do what he or she does best for the good of the company and on actual projects.

    Utilising the Most Cutting-Edge Technology

    Technology never really slows down and is always being improved and updated. There are many businesses, wishing to stay ahead of their competitors, who try to get the best out of new technology as and when it becomes available.

    To get the best out of this tactic though, it’s a good idea to invest in the services of an IT support team who are clued up on every new release in the world of technology and who will be better able to apply it and make it work for your company.

    Regular Maintenance Checks and Solutions Rather Than the Break/Fix Approach

    Most companies who don’t already have the help of a specialist IT support and consultancy team, tend to deal with maintenance issues with their IT systems based on a “if it breaks, we will fix it” approach. However, this way of dealing with issues only when they come to light is not the most effective approach to IT maintenance.

    It’s more beneficial to avail yourself of the help of an IT support company who have pro-active remote monitoring of your network and systems that allows them to identify and address problems long before they actually affect the smooth running of your business.


    We’ve looked at just a short number of the benefits of outsourcing your IT support needs. To find out how our outsourced IT support services can help your business, contact us today for a free quote and answers to any questions you may have.


    Click on the Contact us if you would like to get in touch, or click on the Ad-Hoc Service (Pay As You Go) or Unlimted IT to get more information on the offerings for each.